Refund policy

The free plan

The free plan costs nothing and needs no card, so there is nothing to refund.

Paid plans

Pro and Team are subscriptions, paid monthly or yearly. While Pro is in early access, choosing it is free and nothing is charged. When paid plans start, this policy applies to every payment.

14-day money-back guarantee

• If you are not happy, ask for a refund within 14 days of a payment and you get the full amount of that payment back. No reason needed.
• This applies to monthly and yearly plans, and to the first payment as well as renewals.
• After 14 days a payment is not refunded, except where the law where you live says otherwise.

Cancelling

• You can cancel at any time from your account. You will not be charged again.
• Your plan stays active until the end of the period you paid for, then your account moves to the free plan. Your links keep working within the free plan limits.

How to ask for a refund

Email hello@fileseen.com from the address on your account, or reply to your receipt. A person reads every message. Refunds go back to the card or account you paid with, usually within 5 to 10 business days, depending on your bank.

Payments

Payments are handled by the payment provider shown at checkout, which may appear on your statement as the seller. Your receipt shows exactly what was charged and when.

Questions

Email hello@fileseen.com. If this policy changes, the date at the top changes with it.